ZetaBox AI Usage Policyand Guidelines

Introduction

At ZetaBox, we are committed to the responsible and ethical development and deployment of artificial intelligence technologies. This policy outlines our principles, practices, and commitments regarding AI usage in our services, with a specific focus on our ZetaBot chatbot powered by Anthropic's Claude.

ZetaBot Service Terms

ZetaBot is our AI-powered chatbot that uses Anthropic's Claude to provide assistance and information about our services. By using ZetaBot, you acknowledge that:

1. The chatbot uses Claude-3-sonnet-20241022 for generating responses
2. Conversations are processed to provide accurate and relevant information
3. While the chatbot strives for accuracy, responses should be verified for critical decisions

Chatbot Data Processing

When you interact with ZetaBot:

1. Your messages are processed using Claude's AI model
2. Conversation history is temporarily stored to maintain context
3. Chat logs may be reviewed for quality improvement
4. We do not use your conversations for training the AI model
5. Email notifications about your chat may be sent to our team for follow-up

Chatbot Capabilities

ZetaBot can:

1. Provide information about our services and technologies
2. Answer questions about our company and offerings
3. Assist with basic technical inquiries
4. Guide users to appropriate resources or team members

The chatbot cannot:

1. Make business decisions
2. Process payments
3. Access private user data
4. Modify any system settings or data

Usage Guidelines

When using ZetaBot, please:

1. Provide clear and specific questions
2. Do not share sensitive personal or financial information
3. Report any inappropriate or incorrect responses
4. Understand that the chatbot is an assistant tool and may need to escalate complex queries to our human team

Privacy and Security

We prioritize the security of your interactions with ZetaBot:

1. Conversations are encrypted in transit
2. We do not store chat histories permanently
3. Personal information is handled according to our Privacy Policy
4. You can request deletion of your chat data by contacting us

Service Availability

ZetaBot is available 24/7, but may occasionally be unavailable due to maintenance or technical issues. While the chatbot can provide immediate assistance, our human team is available during business hours (GMT+1) for complex inquiries or follow-up discussions.

Contact and Support

For questions, concerns, or support regarding ZetaBot, please contact us at contact@zeta-box.com or call +216 29 00 93 90. We value your feedback and are committed to improving our AI services while maintaining high standards of responsibility and ethics.